Shipping Policy

Shipping Costs

Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Due to size and weight restrictions some items are only available to ship by truck/LTL.  We offer free pick-up at our counter as well as free delivery on our trucks within approximately 50 miles of our facility.

Local Deliveries

Local deliveries are defined by A. Louis Supply as within Ashtabula, Lake, or Geauga Counties, as well as some portions of Northwestern PA.  Any deliveries made within these counties following our standard delivery schedule will not be charged freight.  There may be a delivery charge if an order must be shipped outside of the standard schedule. If you are in a neighboring area in Ohio or Pennsylvania and are interested in setting up regular deliveries, please reach out to a sales representative at 440-997-5161 or email  The illustration below has been included to help demonstrate typical local delivery routes.  These routes are subject to change based on holiday closures or other special circumstances.

Non-Local Deliveries

Orders that are shipped outside of Ashtabula, Lake, and Geauga Counties in Northeast Ohio are considered non-local deliveries. Orders placed for in stock material before 2:00pm EST typically ship same day.  Orders placed after 2:00pm EST will ship the following business day.

Our standard parcel shipping method is UPS Ground.  If you would like to ship UPS Collect you may include your UPS Collect number as a note during check-out. The map below identifies expected ship times using UPS Ground outbound from our facility.  Weather and other unexpected factors, beyond control of A. Louis Supply, may result in delivery times that do not match the expected times shown.

Due to size and weight restrictions, some products cannot be shipped via UPS Ground Parcel Service.  These items can be shipped freight/LTL collect or freight may be prepaid based on a weight and dimension calculation.

Please note that we are not currently accepting orders outside the continental United States.  A. Louis Supply Company does not ship to P. O. Boxes.

Outbound UPS Map from 44004

Expected Outbound Delivery with UPS Ground Service from A. Louis Supply Company

Express & Overnight

If you need to ship an order with expedited shipping (UPS Red – Next Day Air, UPS Blue – Second Day Air) then you must contact an A. Louis Supply sales representative at 1-440-997-5161 during regular business hours (8am-5pm EST, Monday-Friday).

Order Cancellation

If you need to change or cancel an order, please contact our sales team during regular business hours (8am-5pm EST, Monday-Friday) by calling 1-440-997-5161, or emailing us at as soon as possible.

If you need to change or cancel an order that has already shipped, you will have to request an RMA (Return Merchandise Authorization) by submitting your name, order number, and reason for return to